Our ‘Anytime’ Retention Support model will proactively monitor your server, database, and/or application systems 24x7x365 as well as provide weekly and monthly health checks as part of your low fixed monthly support subscription.Need more help but only occasionally? SoftArt can provide your company with access to our Senior DBA team for daily operational tasks/support or Senior Oracle technical/functional professionals to help resolve a service request.
Oracle Anytime Retention Support includes:
- SoftArt's Monitoring Engine & Agents (24x7x365)
- Regular Health Check
- Help Desk/Portal
- SLA Based Resolution on all Service Requests
- Access to SoftArt’s Instance Dashboard Hosted on SoftArt’s Servers
Oracle Hourly Support:For the following services: Pay only for the hours you need, with no minimums.
- Techno-Functional Support or Service Requests
- DBA Services for Day to Day Operational Tasks