NetSuite for Professional Services Case Study

NetSuite for Professional Services

Client:

Professional Services (IT Consulting)

Requirement:

NetSuite for Professional Services

Objectives

A fast-growing IT consulting firm was losing revenue and efficiency due to outdated, manual processes. Time tracking, expense management, and invoicing were all handled through Excel, resulting in billing errors, approval delays, and little to no visibility into project profitability.
SoftArt implemented a tailored NetSuite solution for professional services, automating key operations, improving billing accuracy by 45%, and giving the firm real-time control over every project’s financial performance.

Challenges

  • Excel-based tracking for billable hours, project costs, and client invoices.
  • Frequent revenue leakage due to missed or inaccurate time entries.
  • No visibility into real-time project profitability or margins.
  • Delayed and error-prone invoicing process.
  • Manual approval workflows slowing down project execution and finance.

The consulting firm’s internal systems couldn’t keep up with its growing client base and expanding project portfolio. These inefficiencies were leading to lost revenue, delayed cash flow, and poor decision-making.

These operational gaps were creating costly inefficiencies and impacting customer satisfaction.

Solutions

To address these challenges, SoftArt deployed a fully integrated NetSuite for Professional Services solution designed to unify operations and improve financial accuracy.

Key Initiatives Included:

  • Automated Time and Expense Management – SoftArt configured NetSuite's Time & Expense module to capture employee hours and project-related costs in real time. This eliminated manual entry errors and helped ensure all billable work was accounted for.
  • Milestone and Percentage-Based Billing – Billing was aligned with project delivery using milestone-based and progress-percentage triggers, improving cash flow and billing transparency.
  • Revenue Recognition Automation – Real-time revenue recognition rules were applied to ensure financial compliance and align revenue tracking with actual service delivery.
  • Project Profitability Dashboards – Custom dashboards were created to track margins by client, project, and resource. This gave leadership the insights needed to plan more effectively and control profitability.
  • Streamlined Approval Workflows – Automated workflows were implemented for timesheet submissions and invoice approvals, reducing turnaround times and administrative workload.
solutions

Results

45% Increase in Billing Accuracy through automated time tracking and invoicing.

Real-Time Visibility into Project Margins for each client and engagement.

Fully Automated Invoicing and Timesheet Approval, saving 20+ hours per week.

Improved Revenue Recognition and Compliance, supporting faster month-end close.

Ready to Eliminate Manual Processes
and Boost Profitability?

Transform how you manage projects, billing, and revenue.
Enhanced Forecasting and Cash Flow Stability across the organization.

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