Retail (Fashion Chain) Case Study

Retail (Fashion Chain)

Client:

Industry: Retail (Fashion Chain)

Requirement:

Business Central for Fashion Retail

Objectives

A fast-growing fashion retail chain was operating over 20 outlets with disconnected systems. POS data wasn’t integrated with inventory or financials, promotions were managed manually, and billing inconsistencies were common. As the brand expanded, operational inefficiencies began to impact customer experience and profitability.

SoftArt stepped in to help centralize and streamline operations using Microsoft Dynamics 365 Business Central integrated with LS Retail; purpose-built for retail businesses.

Challenges

  • Disconnected systems between POS, inventory, and finance
  • Manual management of promotions and loyalty programs
  • Inaccurate billing and frequent customer disputes
  • Lack of visibility into real-time sales and stock across locations
  • Inconsistent customer engagement across outlets

Solutions

SoftArt implemented a fully integrated Business Central + LS Retail solution, connecting the dots across every retail function, from POS to financials.

Key Initiatives Included:

  • Real-time data from 20+ stores unified in one platform
  • Rule-based pricing and campaigns handled system-wide
  • Real-time tracking and stock alerts across outlets
  • Unified customer profiles and rewards management
  • Seamless flow of POS transactions into finance and reporting modules
solutions

Results

20+ Outlets Centrally Managed

30% Increase in Repeat Customer Purchases

40% Reduction in Inventory Shrinkage

Error-Free Billing & Promotions

Enhanced Decision-Making

Future-Ready Fashion Retail with SoftArt &
Business Central

Whether you're managing five stores or fifty, SoftArt empowers fashion retailers to scale seamlessly with fully integrated retail solutions. Our expertise with Business Central and LS Retail ensures operations are smooth, customer experiences are consistent, and growth is sustainable.

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