Client:
Healthcare (Clinic Network)
Requirement:
Business Central for Healthcare
Objectives
A leading healthcare clinic network was struggling with disconnected systems for appointments, billing, and insurance management. Month-end reconciliation dragged on for weeks, insurance claims required constant rework, and income reporting per doctor lacked accuracy. These inefficiencies not only slowed financial visibility but also affected patient satisfaction and revenue cycles.
SoftArt implemented Microsoft Dynamics 365 Business Central tailored for healthcare, fully integrating the appointment platform, automating billing, and streamlining insurance claim tracking.
SoftArt implemented Microsoft Dynamics 365 Business Central tailored for healthcare, fully integrating the appointment platform, automating billing, and streamlining insurance claim tracking.
Challenges
- Appointments, billing, and insurance managed on disconnected platforms
- Month-end reconciliation delayed by weeks
- Frequent errors in doctor- and specialty-level income reporting
- High rate of rejected insurance claims, causing revenue leakage
- Lack of real-time financial insights for decision-making
Solutions
SoftArt deployed a centralized Business Central solution with healthcare-specific enhancements:
Key Initiatives Included:
- Integrated the appointment scheduling system directly with billing and finance
- Configured healthcare-specific billing templates to handle diverse services
- Automated insurance claim submission and approval tracking
- Created revenue mapping for per-doctor and per-specialty reporting
- Established workflows for faster, more accurate reconciliation cycles
Results
75% Faster Reconciliation in One Week
99% First-Pass Claim Approvals
Accurate Doctor & Specialty Reporting
Weekly Financial Visibility for Decisions
Stronger Compliance with Healthcare Rules
Future-Ready Healthcare with SoftArt
& Business Central
In healthcare, efficiency and accuracy are non-negotiable. SoftArt empowers clinics and healthcare networks to unify appointments, billing, insurance, and finance into one seamless platform. The result: fewer delays, stronger compliance, and a healthier bottom line.
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