Client:
Amalgamated Family of Companies
Requirement:
Managed Services & Upgrades
Objectives
Amalgamated Life Insurance Company (ALICO) is one of the top insurance providers providing life insurance, retirement plans, voluntary benefits, and other products to members of some 30 different labor unions and other moderate-income individuals. The company is licensed in 50 states and the District of Columbia and has offices nationwide. It provides coverage to some 800,000 customers.
They need a managed service provider for Oracle E-Business Suite and Database support. SoftArt has provided support for over eight years and continues to do so.
Challenges
- Operating on Legacy Oracle EBS and Database
- Hardware Capacity and Archiving
- Lack of Oracle Resources and Expertise to Manage Oracle Infrastructure Internally
Solutions
ALICO is associated with SoftArt's Managed Gold Support agreement.
SoftArt is continuously providing solutions like:
- Team of Certified Oracle DBAs and EBS Consultants to Provide Support of Oracle Infrastructure, Functional and Technical tasks
- Continuous Monitoring of DB and EBS via SoftArt’s Monitoring & Analytics Tool - Monitolytics
- Prepared, Documented and Tested Disaster Recovery Plan
- Upgraded EBS from 12.1.3 to 12.2.10 and DB from 12.1.02 to 19c via SoftArt’s “Slow-Paced Approach” method where each area is upgraded separately
- Providing Advanced Database Compression for EBS DB
- Develop, Manage and Maintain Legacy and On-Premises Application Integration Interfaces
- Amalgamated decided to go with SoftArt's Gold Managed Services which offers a blended pool of hours per month to provide a complete 24/7/365 dedicated team to manage their ORACLE install
Results
Improved Hardware Capacity & Resolved Compatibility Issues
Improved Stability and Performance after Upgrades
Decreased Infrastructure Complexity and Increased Efficiency by 30%
Internal Team Trained and Self Sufficient