Automotive Dealer Network Case Study

Automotive Dealer Network

Client:

Automotive Dealer Network

Requirement:

Business Central for Dealer Management

Objectives

A leading automotive dealer network was managing its showrooms, service centers, and back-office operations in silos. There was no integration between vehicle inventory, service history, and finance, which led to inefficiencies. Warranty and AMC (Annual Maintenance Contract) tracking was done manually, making renewals inconsistent and error-prone. SoftArt transformed the dealer network’s operations with Microsoft Dynamics 365 Business Central, customized for the automotive sector.

Challenges

  • No Centralized System Linking Showroom Sales, Service, And Finance.
  • Manual Warranty And Amc Tracking, Leading To Missed Renewals.
  • Lack Of Visibility Into Dealer-Level Or Branch-Wise Profitability.
  • Inefficient Service History Tracking For Vehicles.

Solutions

SoftArt deployed Business Central with dealer management enhancements, ensuring complete integration across sales, service, and finance.

Key Initiatives Included:

  • Vehicle tracking with integrated sales and service history
  • Automated AMC and warranty renewal workflows
  • Real-time dashboards for branch-wise profitability and performance
  • Unified platform for showroom, service center, and financial operations
solutions

Results

Real-Time Vehicle Inventory & Service Tracking

Automated AMC Renewals with Higher Customer Retention

40% Reduction in Inventory Shrinkage

Error-Free Billing & Promotions

Enhanced Decision-Making

Drive Smarter Automotive Operations with SoftArt &
Business Central

With Business Central customized for dealer networks, SoftArt empowers automotive businesses to unify operations, improve service efficiency, and maximize profitability. From sales to service and finance, our tailored solutions help dealerships scale with confidence and clarity. Let’s accelerate your dealer network’s success with SoftArt.

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